Refund Policy

1. Payment processor

All India card, UPI, netbanking, and wallet charges for CYBRION are processed by Razorpay on behalf of CYBOT-X Technologies Private Limited. Your bank or UPI app may show Razorpay / CYBOT-X as the merchant. Refunds, if any, are issued only through Razorpay back to the original payment instrument when Razorpay and the issuing bank allow it.

2. Default rule — no cash refunds

Except where mandatory Indian consumer law requires otherwise, or where we expressly agree in writing:

• Monthly and annual subscription fees are non-refundable
• Unused time in a billing period has no cash value
• Trial periods create no entitlement to a refund after you pay
• Extra seats purchased after plan activation follow the same rule
• Starter (₹0 / $0) activations have nothing to refund

3. Cancellations

You may cancel renewal from Billing. Cancellation stops future charges at period end. It does not refund the current period. Pausing or seat reduction does not create a prorated cash refund unless we approve a written credit.

4. Discretionary goodwill (rare)

Within seven (7) days of the first successful Razorpay charge for a brand-new paid subscription, you may email support@cybot-x.com with the Razorpay payment ID and invoice number. We may, entirely at our discretion, issue a full or partial refund or credit if: (a) the workspace shows negligible usage, (b) no Enterprise custom work was delivered, and (c) no chargeback was opened. Abuse of this window voids future goodwill requests.

5. Duplicate / failed charges

If Razorpay confirms a true duplicate successful capture, we will refund the duplicate via Razorpay. Authorisation holds that never capture are handled by your bank, not by us. Failed payments do not create service credits.

6. Chargebacks & disputes

Opening a bank/UPI chargeback or Razorpay dispute without first contacting support@cybot-x.com is a material breach. We may immediately lock the tenant, disable seats, and pursue the disputed amount plus reasonable recovery costs. Provide the payment ID from Razorpay Checkout / dashboard when you write to us.

7. Taxes

GST and other taxes shown on invoices are remitted as required by law. Tax amounts are generally not refundable except as corrected on a credit note after a valid refund or billing error.

8. How to request review

Email support@cybot-x.com with: organisation name, billing email, Razorpay payment ID, invoice number, and reason. We aim to respond within five (5) business days. Approved refunds follow Razorpay and bank timelines (often 5–10 business days after initiation).